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Online Help and Support    

HELP TOPICS

LOGGING IN TO THE SITE
PROBLEMS VIEWING CRYSTAL REPORTS?
CATALOG SEARCH
BARCODES
SORTING & MOVING BARCODES IN EXCEL
TECH SUPPORT
PRINTING TIPS
FREQUENTLY ASKED QUESTIONS

HELP TOPICS

LOGGING IN TO THE SITE
After entering the eOne B2B site, you will be required to enter your user ID and password to gain access to the various features.

Enter your user ID and password and click on "LOGIN". If you enter a valid ID and password, the MAIN MENU will appear. If you receive an error message "INVALID LOGIN - TRY AGAIN" be sure to check that you entered the correct user ID and password that you were provided with. If you verify that you entered the correct information and you still receive an error message, contact Tech Support for more assistance.

PROBLEMS VIEWING CRYSTAL REPORTS?
Do you have www.eoneb2b.com set up as your Trusted site?
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Open Internet Explorer and log into eOne B2B website.
Access "Options" from "Tools" menu ([Alt] [T] [O]).
Click on the "Security" tab Select the "Trusted sites" icon Click on the "Sites" button.
Make sure that "Require server verification" checkbox is UNCHECKED. In the "Add this website to the zone" textbox enter:
http://*.eoneb2b.com and press "Add" button.
Press "Close" button.
Press "OK" button to close Internet Options.
Try to open a crystal report, it should prompt you to install the viewer.

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If you have IE9 click the Compatibility View button in the Address bar when viewing a crystal report. When displayed, this button appears to the left of the Refresh button and contains an image of a broken piece of paper. This enables Compatibility View for all documents in the domain of the website being viewed.

CATALOG SEARCH
The Catalog Search feature is available to all users who enter the site. Click on this option to search the entire eOne catalog. You will need to refine the search by entering or selecting the criteria in the various fields.

"SEARCH CRITERIA" - Enter any part of the artist's name, title, label name, catalog #, UPC # or specific keywords that may relate to your search.

"SELECT GENRE" - Select either "POP" , "CLASSICAL" or "VIDEO" to refine your search. Select "ALL" to search the entire eOne catalog.

"SELECT SUB-GENRE" - A "SUB-GENRE" refers to a genre within the main "POP" , "CLASSICAL" "VIDEO" or genres. For example, "SOUNDTRACKS" or "WORLD MUSIC" are sub-genres of the "POP" genre and "CHAMBER MUSIC" and "ORCHESTRAL" are sub-genres of the "CLASSICAL" genre and "FOREIGN FILMS" would be a sub-genre of "VIDEO". Refining your search will make your search faster.

"ITEM FORMAT" - Click on the arrow on the drop-down box to select the item format. If you do not select a format, the search defaults to "ALL".

"REPORT FORMAT" - If you click on "SUBMIT NOW" you will get your search results on your screen. If you click on "EXPORT TO EXCEL" you will get your search results in an Excel spreadsheet to save to your hard drive.

BARCODES
EXCEL - Important note about saving barcodes in Excel from the Catalog Search!
At the PROMPT when you are asked whether you want to "Save the document..." or "Open the document first" ALWAYS click the "Open..." option and then save it as you would any document. The barcode images will not appear in the document if you don't do this first!

SORTING & MOVING BARCODES IN EXCEL
In order to ensure that your barcodes are sorting correctly or being moved with the specific item number you must always do the following:

1 - In Excel, select "View" on your Toolbar & click "Toolbars"
2 - Select the "Drawing" toolbar & click the Draw "Arrow" which will allow you to select items.
3 - Highlight the entire column of Barcodes in the Excel document.
4 - Click "Format", then "Picture" on the menu. When the properties window pops up, select the "Properties" tab.
5 - Click the "Move & size with cells" radio button and click "OK".

TECH SUPPORT
Email tech support with any of your questions.

PRINTING TIPS

Considering that are so many different types of printers available there is no way to design reports to print perfectly for all users! You will probably have to make adjustments based on your printer's options! Here are some tips if you are having trouble printing any of the reports available on this site.

1 - Check your "Page Setup" option on your browser! Most of these reports are designed to be printed with the orientation set as "Landscape".
2 - Also in "Page Setup"--- check your page's Margins! Adjust them lower as necessary until you find the right setting for your needs.
3 - Change your paper to Legal size!
4 - Check your "Font Size" settings on your browser! Go to "View" on your browser and try increasing or decreasing the font size!
5 - Check your Printer's Properties section and use the "Scaling" or "Fit to Page" options to adjust how the page appears when you print.

FREQUENTLY ASKED QUESTIONS

Q. How do I view an item's order history?
A. Click on the "ITEM INQUIRY" button on your main menu to access a single item's history. Enter the label prefix, format and catalog number in the available fields and press the "SUBMIT" button.
Q. I've gotten my item's information. What do the fields represent?
A. The top half of the screen provides an overview of the item including the catalog #, artist & title name, UPC#, CD cost, etc. The bottom half of the screen provides information regarding the item's order history including open orders, committed orders, etc. All fields represent the same fields as found in the item inquiry on the AS/400.
Q. What is the difference between the Catalog Search & the Item Inquiry?
A. The Catalog Search accesses the entire eOne catalog and provides extra features such as track listings and sound bites but does not provide order history. The Item Inquiry accesses eOne'S order history as previously found on the AS/400.
Q. I need to talk to someone in the eOne Port Washington office or a Sales Rep. Where can I find this information?
A. At the foot of every page there is a link entitled "CONTACT". Click on the link to access a list of eOne Port Washington employees in every department or any member of the eOne sales staff.

 
 

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